Privacy Policy
At NV Labels, your privacy is fundamental to how we build our platform. This policy explains what data we collect, why we collect it, how we protect it, and what rights you have over it.
Data Security
TLS/SSL encryption and AES-256 at rest. PCI-DSS compliant payments.
Transparency
We clearly explain what we collect, why, and who sees it.
Your Control
Access, correct, or delete your data at any time through your account.
Scope: This Privacy Policy applies to all users of the NV Labels website and mobile application — including visitors, registered retail customers, wholesale B2B buyers, and administrators. By using our services, you agree to the practices described in this policy.
Information We Collect
Account & Registration Data
When you register on our platform, we collect your name, email address, phone number, business name, GST/tax number (for B2B accounts), and billing/shipping addresses.
Order & Transaction Data
We collect records of your purchases, order history, product preferences, quotes, invoices, and payment transaction references (we do not store full card numbers — payments are processed by PCI-DSS compliant third-party gateways).
Artwork & Design Files
When you upload artwork for custom product manufacturing, those files are stored securely and used solely for the production of your order.
Usage & Technical Data
We automatically collect data such as your IP address, browser type, device type, pages visited, time spent, and referral source to improve site performance and user experience.
Communication Data
Emails, support ticket messages, chat transcripts, and newsletter subscriptions are stored to facilitate customer service and communications.
How We Use Your Information
- Process and fulfill your orders, including custom manufacturing coordination
- Send order confirmations, shipping updates, and delivery notifications
- Manage your account and provide access to dashboards, order history, and saved addresses
- Respond to support tickets, queries, and complaints
- Provide B2B pricing, quotations, and account-specific catalogs
- Send newsletters, promotional offers, and product updates (only with your consent)
- Improve our platform through analytics, A/B testing, and performance monitoring
- Comply with legal and tax obligations including GST, invoicing, and audit requirements
- Detect and prevent fraud, unauthorized access, and misuse of our platform
Data Sharing & Third Parties
We Do Not Sell Your Data
NV Labels does not sell, rent, or trade your personal information to any third party for marketing purposes.
Service Providers
We share data only with trusted service providers who assist us in operating the platform — including payment processors (Razorpay, UPI gateways), shipping carriers (Blue Dart, DHL, FedEx), cloud hosting (AWS/Google Cloud), email services, and analytics tools.
Legal Requirements
We may disclose your information when required by law, court order, tax authorities, or regulatory bodies in India or applicable jurisdictions.
Business Transfers
In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.
Data Security
Encryption
All data transmitted between your browser and our servers is encrypted using TLS/SSL (HTTPS). Sensitive data at rest is encrypted using industry-standard AES-256 encryption.
Access Controls
Access to personal data within our organization is strictly role-based. Only authorized personnel with a legitimate business need can access customer data.
Payment Security
We do not store credit/debit card numbers. All payment transactions are routed through PCI-DSS Level 1 certified payment gateways.
No System is 100% Secure
While we take rigorous steps to protect your information, no electronic transmission or storage method is completely secure. We encourage you to use strong passwords and to keep your login credentials confidential.
Your Rights & Choices
Under applicable data protection laws, you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data where no legal obligation requires us to retain it
- Portability — receive your data in a structured, machine-readable format
- Objection — object to processing for direct marketing purposes
- Withdrawal of Consent — withdraw consent for newsletter subscriptions or marketing at any time
- Grievance Redressal — lodge a complaint with our Grievance Officer
How to Exercise Your Rights
Submit a request via our support page or email our Grievance Officer. We will respond within 30 days of receiving your verified request.
International Data Transfers
Cross-Border Transfers
Your data may be processed and stored on servers located outside India (e.g., AWS data centers in Singapore or US). We ensure appropriate safeguards such as standard contractual clauses are in place for such transfers.
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and applicable Rules, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: NV Labels — Customer Relations
Email: INFO@NVLABELS.NET
Response Time: Within 30 days of receipt of a verified request
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When material changes are made, we will notify registered users via email. Continued use of our platform after such changes constitutes acceptance of the revised policy.
Questions about your data?
Our support team is ready to help with any privacy-related queries, data access requests, or concerns about how your information is handled.